Meg Joseph published “Hospital Performance and Customer-, Employee-, and Enterprise-Directed Practices: Is the Mayo Clinic Reputation Deserved?” with co-authors P. Massimino and R. Kopelman in the April 2015 issue of International Journal of Management Cases. The case study compares the Mayo Clinic to 134 top U.S. hospitals and demonstrates the institution’s excellence. For more information, contact Meg Joseph, 74300.